Skip to main content

Language: English / GĂ idhlig


Chamber and committees

Question reference: S6W-23444

  • Asked by: Carol Mochan, MSP for South Scotland, Scottish Labour
  • Date lodged: 30 November 2023
  • Current status: Answered by Michael Matheson on 11 December 2023


To ask the Scottish Government what assessment it has made of the use of NHS Inform by the public, broken down by socioeconomic background.


Neither the Scottish Government nor NHS 24 currently hold that information due to the anonymous nature of NHS inform which doesn’t ask for, or collect, any personal information.

However, working with NHS 24 we are in the process of developing a formal review of NHS inform, recognising it as a national asset that is currently visited over 10 million times per month to ensure that it continues to meet future requirements and continues to support improved choice and access to services.

As part of this review work, we will engage with the public and take an evidence-based approach and commence a robust Equality Impact Assessment to ensure the service is inclusive.