Current status: Answered by Margaret Burgess on 10 March 2016
To ask the Scottish Government what action can be taken by people who had central heating installed under its Energy Assistance Package that they consider was poorly installed.
Central heating installed under the Energy Assistance Package is inspected when installed and at the end of warranty. Customers are asked to sign inspection reports to say that they are happy with their systems. If there were any issues they would have been investigated by Scottish Gas. If there is still a one year warranty in place then customers should contact Scottish Gas.