Chamber and committees

We had a good discussion on that issue during the debate last week, and Emma Roddick made some important points in her speech. We have a collective responsibility as a Parliament and, more widely, as a society to deal with that issue, which has been wrongly encouraged through some avenues, and through other avenues has been appeased. However, rather than looking back, let us look forward collectively at how we commit as a Parliament, as I urged in the debate last week, to reduce and in time remove any sense of stigma around claiming social security.

We have a social security system for a reason, which is to help and support people when we as a society agree that support should be there, and that takes a number of forms. I want to make that general, more conceptual point, because we have an important responsibility and opportunity in Scotland to change that stigma, but it will take time. The passing of the Social Security (Scotland) Act 2018 was part of that, but there is more work to do. It involves a change of social attitudes and a change of culture, and every politician can be a leader in that, as can others including the media.

There are obvious questions that we must consider as a Government. How do we proactively make those changes? We do that through our media output and our contributions in the chamber, and also through the general work of Social Security Scotland. We have worked hard to ensure that the process of applying for benefits is as accessible and supportive as possible, starting from the position that access to social security is a fundamental human right and is a shared, collective investment that we are making together as a society.

I take this opportunity to encourage people to take the time to check what they may be entitled to and to apply for the money that they are due. That is the fundamental message. We are doing what we can to encourage clients who have accessed a payment and who know someone else who may be eligible to pass the information on. If they have had a good experience, we encourage them and we are trying to support them to tell others about it, as that may make the difference, in that another person may apply, rather than not.

Parliamentary colleagues and others can share information on benefits, whether that involves putting up a poster in an office, encouraging local community centres or other entities to display information, or sharing posts on social media—as I know colleagues do regularly, which is extremely helpful. Kirsten Sweeney talked about the success of the Facebook initiatives that Social Security Scotland has undertaken and the wider social media work that it undertakes. We could all share that as widely as possible.

This is a collective responsibility. I appeal to everyone who comments on these issues—politicians, the media and other stakeholders and individuals—to speak positively about social security so that we can collectively move fully to a culture where stigma around claiming benefits is reduced and then eradicated as we create a society where we believe in people being able to access and get support when they need it. We must make that investment collectively with passion, positivity and commitment as a whole populace.

Thank you for inviting me to give evidence on our latest benefit take-up strategy, which was published and laid before Parliament on 21 October.

The new strategy builds on the 2019 strategy and sets out the Scottish Government’s approach to encouraging and supporting the take-up of Scottish benefits, as well as providing our best estimates of the take-up rates for the benefits that Social Security Scotland is delivering.

Publication of the strategy is a duty that is placed on the Scottish ministers by the 2018 act, but it is much more than that. Ensuring that all forms of assistance are available and accessible to those who need them and that everyone is able to take up their entitlements, regardless of personal circumstances, is a fundamental priority for the Scottish Government and something that we are very enthusiastic about.

Reserved benefits also play an important role in maximising people’s incomes in Scotland. It is disappointing that the Department for Work and Pensions still does not have any corresponding strategy for ensuring that those benefits are taken up. I genuinely hope that that changes.

A recognition that benefit take-up is part of a bigger picture is at the heart of the refreshed strategy. It is one pillar of a holistic Scottish Government approach to maximising incomes, which underpins commitments related to tackling poverty and recovering from the economic impacts of the Covid-19 pandemic.

The new strategy is built around five key principles that have been developed through extensive stakeholder engagement and experience panel research. In delivering the initiatives and interventions that are set out in the strategy, we will prioritise person-centred approaches; communicate and engage effectively; bring services to people; encourage cross-system collaboration; and continuously learn and improve. Each of those five principles, taken alone, is important, but bringing them together in the new strategy means that they will work in combination and yield far greater impact.

The benefit take-up strategy takes a whole-system approach and provides a framework within which we will continue to encourage and support people in Scotland to access the assistance that they are due.

I am happy to take any questions that the committee may have.

I thank Mr Choudhury for that question. However, that is not an area of responsibility for me, as social security minister; it is a question for the Minister for Public Health, Women’s Health and Sport. Perhaps the convener and committee could note that and engage with the minister. I think that that would be more appropriate; I would not want to answer on behalf of another minister.

On the point about an individual having only one interaction with a service, with a proactive process, either digitally or otherwise, that then enables them to engage with other support, that already happens to a large extent, but there is improvement to be undertaken. I am talking about the public service as a whole, where refinement and efficacy could be improved to a greater extent. The Government as a whole is focused on that question and I am sure that we will come back to it collectively, as a Parliament, in the period ahead. Again, the Covid recovery strategy touches on some of those issues.

Another way of thinking about it is that there should be no wrong door—that is a phrase that I have used previously. If somebody goes to a GP practice and asks about social security, they should be able to get some assistance. That is exactly why we are providing 150 advisers in GP practices: to build on that concept and capacity. It is about not only co-ordination between public services, but the development of our digital capacity in the public sector; those two things are interrelated.

How do we ensure that referrals are made with proper and appropriate consideration of data protection and all the other aspects that services rightly have to consider? How do we put in place the infrastructure as well as the co-ordination to provide people with the greatest level of support that is available to them, so that they do not have to go to different places, either physically, digitally or otherwise?

We are starting from a good position on that, but there is more work to do across Government and local government, and with stakeholders. That is a really important thematic area of attention in the period ahead, as we recover from the pandemic.

You asked about the situation with monitoring. I refer to my earlier comments, in which I touched on the most important themes. We will continue to engage through the stakeholder take-up reference group and other entities that are already in place to make sure that we are monitoring progress as much as we can, within the data constraints that we touched on earlier. Does that answer your point?

Thanks, Ruari. It is helpful that you have set out the engagement with stakeholders, which is extremely important.

Before I bring in Vana Anastasiadou, I add that our strategy report discussed the limitations that are associated with estimating eligibility for disability and carers benefits, but it also identified the steps that we are taking to improve the data quality so that we can measure the take-up of those benefits more accurately. The steps include adding questions to the existing household surveys, amending questions in the surveys and exploring the feasibility of using health record data in due course. Proactive steps are under way to improve the situation.

Vana, would you like to add anything?

First, I say thank you to all those in the media who have shared information about Social Security Scotland. Part of the media’s role is to hold people to account, to scrutinise and to report, which is absolutely right, of course. When there is a positive story to tell and information that it is helpful to share, I urge the media to do that. I am grateful to all the individuals and media outlets that have done that so far, and I thank them in advance for what they will no doubt do in the future.

We really need to end the instances of some aspects of the media—thankfully, they are a minority—using terms such as “benefits cheats” and “scroungers”. That helps no one. We need to be in a position in future where such phrases are no longer printed in articles or elsewhere. The media will scrutinise the system, but we want to build integrity in the system and in the idea of social security, and that is a collective responsibility for us all, including the media and us as politicians.

Covid has, of course, impacted on all of us, not just in terms of the economy, our everyday lives and the health service. For MSPs, it has affected our ability to engage with constituents. It is, therefore, reasonable to note that it has also affected our approach to improving benefit take-up, but we have responded by adapting the ways in which we interact with clients and stakeholders, as you would expect.

We continue to gather insights to better understand how the pandemic is driving longer-term behaviour, which may impact on the channels that we use to promote benefits over the longer term. For example, we may use more radio and television and less print advertising, because people are not necessarily picking up printed materials in the same way as before, or in the same settings. We are always mindful that we should use a range of channels to be as inclusive as possible.

Covid has had an effect, and it has made an impact—[Interruption.] I am sorry—there is a radio going off. I will wait for silence, if I may.

Of course Covid has had an impact, but Social Security Scotland has been active and proactive in promoting our benefits throughout the period in the ways that it can. Committee members will have seen that on social media or through other mechanisms for stakeholder engagement and in the media. I will let Kirsten Sweeney elaborate on that from an agency perspective.

I thank Pam Duncan-Glancy for that important question. First of all, she will be aware that the cabinet secretary announced a significant new winter package of support, much of which is allocated to local authorities in order to help with funding at a local level.

Members will be aware that we committed in our pre-election manifesto to a review of the Scottish welfare fund in this parliamentary session. Work towards initiating that review is progressing significantly. I am happy to take that point away and come back to the committee with clarity as to where the process is with regard to initiating that review and the formalities that have to be considered in that process. I will do that along with further information for Mr Balfour on engagement in relation to funeral benefits and, although I have given Marie McNair significant information on the valuation of the pilot of CDP, anything more that I can add to that. I am also happy to update Pam Duncan-Glancy with a clear position on a review of the Scottish welfare fund.

We recently received an evaluation on the pilot, and I am happy to provide that to the committee ahead of the national launch on 22 November. Members should bear in mind that it was a pilot and part of the process of a pilot is to refine and to learn. One very positive outcome of the pilot was that 88 per cent of people who applied did so digitally. That shows that Social Security Scotland’s public-facing IT was accessible and its interfacing was a success, in that the people who participated in the pilot for CDP engaged with the IT successfully.

A number of factors arose that we have taken on board to consider ahead of the national launch. One is that some people who tried to apply for CDP were already on the UK benefit. They will be transferred in due course as part of the case transfer, and therefore they were unable to make an application. That shows that we need to do some awareness raising ahead of the national launch, and that has been factored in for consideration around 22 November.

Kirsten Sweeney might want to say more.

The carers allowance supplement was the first benefit to be introduced following passage of the Social Security (Scotland) Act 2018. Throughout the process of its introduction and our experience of the past years—particularly with the additional payment in June 2020 and the additional payment that is forthcoming in December this year—we have undertaken proactively to promote it, through central communications in the Government and the agency and, particularly, through engagement with carers organisations. We have encouraged them to raise awareness of, and encourage application to, the benefit within their networks so that people can receive the additional amounts. That is an on-going exercise that we undertake with the relevant stakeholders.

The passage of the bill helped bring attention to that issue organically, just by virtue of the fact that it was the first non-emergency bill that we passed in that parliamentary session. Awareness was raised significantly through that process. That work continues.