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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 19 June 2025
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Displaying 3266 contributions

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Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

I will pick up on what Dr Williams said. I guess that giving people confidence that they are not getting a lesser service is important. Do you have any reflections on that?

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

You made a very good point about media coverage and news stories.

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

Would you like to put your question to anyone in particular? Shall we go to Dr Williams first?

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

My colleagues will probably ask for more details when they ask their questions. I was nodding along, particularly when Margaret McKay talked about how the approach is communicated. We have all seen in our areas where the approach is being communicated well and where there has been reactive communication about the change. It can be problematic until people actually access the service. If they get a good service, they are completely fine about it, but the initial reaction to change is that there has not been proactive information sharing about what is going on.

An issue that came up last night, and in our survey, is the role of receptionists. In many cases, people are worried that the receptionist is a gatekeeper, rather than a facilitator to their accessing healthcare. Before I hand over to Sandesh Gulhane for his questions, I will quickly go round all of you for comments on that. What are you hearing from the people to whom you speak?

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

Thank you, Margaret. That is very helpful.

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

Our final line of questioning is on health inequalities. I know that we have touched on that issue throughout the session, but I call Gillian Mackay to ask some questions on it.

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

Do any of the other panellists want to come in on mental health support workers?

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

Thank you. Wendy—

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

Our second item is two evidence sessions as part of our inquiry into alternative pathways to primary care. They are the first of our sessions on that inquiry.

Before we start, I will mention an informal meeting that I was at last night with service users and some third sector representatives, who attended to talk about their experience of alternative pathways to primary care. I would be grateful if some of the members who attended could give a quick summary of what they heard.

Certainly, in the session that I chaired, there was a lot of enthusiasm for green spaces therapies, but there was concern that not enough patients were being referred to them and that there was a lack of understanding of what was out there, including among referring general practitioners. There was a worry that, although there were quite a lot of really good projects out there, people who could benefit from them—particularly the most vulnerable of people, who could benefit the most from them—were not signposted to them or did not have access to the information in order to access them. In short, there are a lot of good things out there but there is an issue with communication.

We heard about some good things, but one person said that she had heard about some attitude problems, with medical professionals, in particular, being quite dismissive of social prescribing as an option. That was a bit of a worry. I do not know how widespread that attitude is, but that was certainly one person’s point of view. Emma—you were in another session.

Health, Social Care and Sport Committee

Alternative Pathways to Primary Care

Meeting date: 8 March 2022

Gillian Martin

Dr Williams wants to come back in.