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Displaying 2547 contributions
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
So that applies to cases that you take forward and investigate. However, for cases that fall outwith your scope, which is quite a substantial number of the complaints that you get, do those folk get an early indication that you will not be taking it forward? Surely they do not have to wait for nine months to be told that.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Good morning. I wonder whether you can clarify something for me. We have been discussing how it can take nine months for the complaints assessment process to begin. Did I hear that right? Is that how long it takes for you to begin to assess complaints?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
In that case, what do you mean when you talk about the nine months?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Did candidates who were not successful tend not to respond at all?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Good morning. I will stick with the issue of the statistical significance or otherwise of the survey. Your report states that your findings
“have not been weighted or had confidence intervals applied”.
What, ultimately, does that mean? Does it mean that we cannot say that the survey was carried out using a fair and representative sample? Is that what you mean?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Thank you for that detailed explanation.
Finally, the report says that there was an increase in the total number of complaints received over the year. Perhaps that, too, is explained by the Covid factor or the climb back from the Covid experience, but I would welcome your comments on that. I also note that fewer complaints are being investigated. Why are more complaints coming in but fewer being investigated?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
Do you have enough resource to deliver the service and claw back the backlog? Is there enough resource within the team to make that progress?
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
When you get it.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
I am sorry—it must be me, but I am still no clearer.
Local Government, Housing and Planning Committee
Meeting date: 6 December 2022
Willie Coffey
That clears it up. Thank you very much.