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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Session 6: 13 May 2021 to 8 April 2026
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Displaying 2547 contributions

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Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

Thank you for that.

It is the digital assurance framework itself that gives rise to my next question. How do we make sure that we have the right people and the right balance to review a particular piece of work? Perhaps that is a question for Sharon Fairweather. Looking at the organogram that you have submitted in your letter, Sharon, I find the set of structures with regard to officers and responsibilities fairly complex. What does it mean in practice? Moreover, given what Geoff Huggins has just said, how do you choose which skills to deploy in particular reviews that you undertake?

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

Does that cover the software development skills and ability of the team in question, their quality management experience of the tools to be used and so on—that is, the whole technical side—and an appraisal of whether the team is capable of delivering to requirements?

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

Aye.

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

My next question is on an issue that comes up regularly at committee. It appears that, when you commission of any new piece of IT software, if you get the specification, the design, the embracing of quality standards and all of that stuff right at the outset, there is a fair chance that you will get everything right. Where does that sort of thing sit within the framework, Sharon? Where is that assurance work done?

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

We have not asked for this, convener, but is it possible to see an example of a staged assessment so that we can follow the process right from the beginning, when the technical appraisal of a piece of work is carried out, through the review that is undertaken to the project then being signed off? Could we see what happens at each stage?

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

The load testing did not pick up that the system might think that there was a cyberattack, but when the system went live in real time, it did.

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

Good morning, panel.

I want to start with Geoff Huggins, if I may. In your letter to the committee, Geoff, you mention some pilot projects looking at the spend control process in two areas, namely the Scottish Government’s payment service and telephony services, and you have highlighted a number of issues that have arisen in that respect. Can you tell us a wee bit more about the outcome of that work? My attention was drawn to the part of your submission where you say:

“On the basis of the pilot work … we are developing new thinking on how to secure greater value and improved outcomes in respect of digital delivery.”

Can you give us a wee glimpse of what you mean by that? What were the actual outcomes of that process?

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

You said that one of the lessons that you have learned is that such an approach could probably not be applied to all project work. I guess that you mean that getting that kind of information, which could then be applied across the board, would require too much investment, but would not applying the same rigour across the board give rise to any risks that you might be worried about?

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

I am not asking for anything specific. I am just wondering whether it would be possible to see that sort of thing, if one wanted to have a look at the process.

Public Audit Committee

Major Information and Communications Technology Projects

Meeting date: 8 December 2022

Willie Coffey

That would be good.

Another common theme that arises at the committee is the identification of things that can be learned and the sharing of good practice. How do we capture all of that—the lessons learned and the sharing of good practice—to ensure that the best possible solutions are being deployed?

09:15