The Official Report is a written record of public meetings of the Parliament and committees.
The Official Report search offers lots of different ways to find the information you’re looking for. The search is used as a professional tool by researchers and third-party organisations. It is also used by members of the public who may have less parliamentary awareness. This means it needs to provide the ability to run complex searches, and the ability to browse reports or perform a simple keyword search.
The web version of the Official Report has three different views:
Depending on the kind of search you want to do, one of these views will be the best option. The default view is to show the report for each meeting of Parliament or a committee. For a simple keyword search, the results will be shown by item of business.
When you choose to search by a particular MSP, the results returned will show each spoken contribution in Parliament or a committee, ordered by date with the most recent contributions first. This will usually return a lot of results, but you can refine your search by keyword, date and/or by meeting (committee or Chamber business).
We’ve chosen to display the entirety of each MSP’s contribution in the search results. This is intended to reduce the number of times that users need to click into an actual report to get the information that they’re looking for, but in some cases it can lead to very short contributions (“Yes.”) or very long ones (Ministerial statements, for example.) We’ll keep this under review and get feedback from users on whether this approach best meets their needs.
There are two types of keyword search:
If you select an MSP’s name from the dropdown menu, and add a phrase in quotation marks to the keyword field, then the search will return only examples of when the MSP said those exact words. You can further refine this search by adding a date range or selecting a particular committee or Meeting of the Parliament.
It’s also possible to run basic Boolean searches. For example:
There are two ways of searching by date.
You can either use the Start date and End date options to run a search across a particular date range. For example, you may know that a particular subject was discussed at some point in the last few weeks and choose a date range to reflect that.
Alternatively, you can use one of the pre-defined date ranges under “Select a time period”. These are:
If you search by an individual session, the list of MSPs and committees will automatically update to show only the MSPs and committees which were current during that session. For example, if you select Session 1 you will be show a list of MSPs and committees from Session 1.
If you add a custom date range which crosses more than one session of Parliament, the lists of MSPs and committees will update to show the information that was current at that time.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 2315 contributions
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
I certainly think that it is important to keep track of public satisfaction with the process, if that is possible.
My next question might yield the same answer, but I will ask it anyway. We have information that suggests that, last year, only 25 out of a possible 1,151 local authority complaints were closed after the investigation stage. Again, the question arises about why so few local authority complaints are investigated. It is quite a substantial difference. I invite you to explain that, if you can.
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
Let me pick up on that. As I said, 25 out of 1,151 cases were closed. Can you give the committee and the public an assurance that the other 1,126 have not been dismissed and are being dealt with by someone in a different part of the complaints process?
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
I will follow up briefly on Marie McNair’s question on dampness and mould. Are you aware of authorities that still regard complaints from tenants about dampness and mould as being about condensation and therefore do not categorise them as dampness and mould? We have had that problem for many years, and some of us who have served in local authorities have experience of it. It appears that dampness and mould was not recognised as a danger that should prevent a council from allocating a house in that condition. I would not like to think that it is still the case that people’s complaints about dampness and mould are being disregarded as being about condensation only. Could you say anything about that and about whether we are gathering such complaints fully and properly now?
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
Okay. Thanks for that.
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
That is really helpful, Michael. Thank you very much for that.
George, in your remarks and in response to questions, you made really positive comments about attempts by landlords to control their expected rent rises. You mentioned that several times. Can you flesh that out a wee bit and talk, conversely, about the impact of that initiative and work that they are doing to invest in their stock? Can you add more about the numbers? How many landlords are doing that? Is it widespread? Is it a small number? Can you give the committee a sense of how many landlords are embracing your recommendations?
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
Tom, are you concerned about any possible behavioural response to the measure in that second home owners might shift their properties into the short-term letting domain, making them liable for non-domestic rates, and thereby potentially not pay anything at all?
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
Homes being empty is bound to have an impact on landlords’ retrofitting intentions as well, is it not?
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
Are the public happy with that change in emphasis? Are we tracking their overall satisfaction with the complaints process?
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
Okay. May I stick with that for a second? Let us say that 800 complaints were valid in the past and now the number is 192. Where do the others go? Are those complaints being pushed back to the public body—a local authority, for example? Members of public who make complaints to the ombudsman often think of the ombudsman as being their last port of call. They say, “We have to go to the ombudsman.” Do you write to those complainers to say, “We’re not dealing with that. We think it’s better dealt with locally by the public body or the council.”? If so, what message does that give to members of the public who want to use the ombudsman as an independent arbiter on some of those issues?
Local Government, Housing and Planning Committee
Meeting date: 5 December 2023
Willie Coffey
Good morning to you both. I will follow up on Pam Gosal’s point. After this item with you guys, we will discuss a paper that tells us that, in Scotland, there are 70,000 long-term empty houses. How does that square with your comments about the systemic failure of some councils to deal with homelessness? How do we have such a huge number of long-term empty houses and such a high number of homeless people in Scotland?