Chamber and committees

I want to get your thoughts on a problematic scenario that the bill would create. A lender would not need to get a court order to seize items that had been pledged by a sole trader or small business in the event that they missed repayments on their loan. Are you happy that greater protection—which might consequentially come with a higher interest rate—would not be needed? I suppose that it is a question of striking the right balance.

That would be appreciated, and if you had any proposals for appropriate or proportionate protections—with regard to, say, when a seizure could take place—that would be helpful, too. Mirka, do you have any thoughts on that?

That is really helpful, particularly with regard to the best practice from mainstream lending institutions and what we could design to ensure that nothing could outflank it. Any further thoughts on that would be really helpful.

Thanks very much for that. I appreciate those thoughts.

Just to be clear, would you be particularly concerned if consumers were excluded from the ambit of the bill?

Would you have any particular concerns if consumers were excluded from the ambit of the bill?

Another concern that was raised was about making sure that the data that is held on the register is accurate and can be updated easily. There are concerns that registers might contain disputed or out-of-date information, which could have a negative impact on individuals. Is there a need for more user-friendly corrections and dispute resolution processes, as exist for credit reference information?

I thank everyone for coming along. I want to cover privacy and consumer issues around the protection of information.

The registers will put personal information such as the name and address of an individual assignor or pledge provider into the public domain. An assignation record will also contain the assignation document, which will contain the details of the assignation. In some cases, that might enable individual customers to be identified, and anyone will be able to search the registers if they pay the required fee.

The Government has acknowledged that there are privacy issues. Paragraph 107 of the policy memorandum suggests that the Scottish ministers might consider limiting some search options or keeping certain information confidential in particular contexts to protect privacy. In evidence that we have taken, consumer and money advice organisations have highlighted concerns that the registers might contain information that is prejudicial to the interests of consumers. For example, there are frequently disputes between individuals and creditors about the accuracy of the information that is held by credit reference agencies.

Advice Direct Scotland raised concerns that the information in the registers could be used to make it easier to take debt enforcement action or that it could be used by credit reference agencies in a way that had a negative impact on consumers. ADS also raised concerns that the registers could contain out-of-date information about the loans that had been taken out by an individual. It called for clear and effective processes to correct errors and settle disputes. It would be possible to use the process that is set out in sections 96 and 97 of the bill to force a correction of the register of statutory pledges. However, if a creditor disagreed, the dispute would go to court. There is no process set out in the bill for making corrections to the register of assignations.

I want to touch on those issues, which have been raised in evidence that we have heard from other contributors. The registers will contain significant amounts of personal information. What measures are planned to protect individuals’ privacy?

Thanks very much for coming along this morning. I want to touch on one area that we have discussed with other witnesses. It might not exactly be part of your portfolios, but it will be interesting to get your insights nonetheless.

The main area of controversy is how the bill will relate to consumers. The committee has heard concerns from witnesses that the bill could facilitate for consumers a high-cost lending market—basically, virtual pawnbroking—through the statutory pledge, with comparisons being made to the logbook loans that exist in England.

There is no definition of what a consumer is in consumer legislation, but I note that there are definitions covering sole traders in both the Consumer Credit Act 1974 and the Consumer Scotland Act 2020. That is because, when buying goods and services outside of their area of expertise, sole traders can be at risk of the same sort of information imbalance as individual citizens. Bearing in mind the issue of additional protections for sole traders, do you think that there is a risk that the reforms proposed in the bill will open up a high-cost lending market for consumers and sole traders, with loans secured on both household items and business items that might be critical to a sole trader? How likely is that?

A similar example might be in how insurance companies can check the Driver and Vehicle Licensing Agency’s database for people who have points on their licence and have not declared that in their insurance applications. That might involve a similar concern to the one that Advice Direct Scotland has raised, about information on the registers being used in a way that could be detrimental to individuals, not necessarily with their knowledge—for example, on debt enforcement by credit reference agencies. Have you considered how access to the registers can be controlled so that individuals have sovereignty over their information?