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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 29 December 2025
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Displaying 2506 contributions

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Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 27 June 2023

Michelle Thomson

Is that the same for all of you?

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 27 June 2023

Michelle Thomson

Yes.

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 27 June 2023

Michelle Thomson

As a follow-on, I suggest that one of the critical enablers for the utilisation of AI is sound collection of data. I fully accept what you say about the ethical use of such data, but how aware are you, as a council, of its being an enabler? You mentioned customer services, but that is almost looking at things the wrong way round. After all, the whole point of AI, which is driven by process, is that it blows up and breaks asunder a lot of the functions that we have already developed. How actively focused are you on collecting data as a minimum, given the massive processing power that AI can utilise off the back of that?

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 27 June 2023

Michelle Thomson

Are you taking active steps to develop a strategy—or even to conduct the research that will help frame such a strategy? Again, I am thinking specifically about how it might be utilised in public sector reform, which is all future focused. Where are you in developing your knowledge as a council?

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 27 June 2023

Michelle Thomson

Okay. Thank you.

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 27 June 2023

Michelle Thomson

I will bring in Iain Tough and then Malcolm Burr, and then I have a follow-up question.

Finance and Public Administration Committee

Public Service Reform Programme

Meeting date: 27 June 2023

Michelle Thomson

Finally, I have a general question for all of you. What public sector reform guidance are you receiving from the Scottish Government to ensure that you include it? Are you grasping a sense of urgency from the Scottish Government that it is something that you need to look at? Have any conversations taken place?

Meeting of the Parliament

Scottish Constitution

Meeting date: 27 June 2023

Michelle Thomson

Will the member give way on that point?

Meeting of the Parliament

Portfolio Question Time

Meeting date: 22 June 2023

Michelle Thomson

Several constituents have contacted me, citing delays to their payments. One constituent advised that they had waited more than four months for their paperwork to process and a decision to be made, during which time they were supporting an ill family member residing in the same household and had to travel to hospital appointments with very little income.

What support can the Scottish Government provide to Social Security Scotland to ensure that it continues to maintain a person-centred approach while implementing its first-come-first-served case management system?

Meeting of the Parliament

Portfolio Question Time

Meeting date: 22 June 2023

Michelle Thomson

To ask the Scottish Government what support is being provided to Social Security Scotland, in light of the continued transfer of cases from the Department for Work and Pensions and increase in applications. (S6O-02413)