Question reference: S6W-12010
- Asked by: Maurice Golden, MSP for North East Scotland, Scottish Conservative and Unionist Party
- Date lodged: 10 November 2022
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Current status: Answered by Jenny Gilruth on 22 November 2022
Question
To ask the Scottish Government what information it holds on how many fault reports submitted by members of the public regarding the public electric vehicle (EV) charger network were received in each of the last 12 months.
Answer
We are committed to providing a reliable network and an easy charging experience for drivers. Overall reliability across the ChargePlace Scotland network is typically very good with the entire network up and running around 95% of the time each month . Most faults on the network are short-lived and in the majority of cases require no physical intervention or a visit by an engineer. Typically around 90% of faults are resolved within 48 hrs with the ChargePlace Scotland helpdesk often remedying faults remotely.
Please note there are many reason a fault can be reported but these do not always affect the operation of the charge point itself. Some faults may be reported by more than one member of the public and this will be reflected in the figures below.
ChargePlace Scotland has recently published a new Network Performance page on the website which will continuously be updated with ready access to detailed information on the performance of the public charging network.
Month | Faults reported by the public |
Nov-21 | 696 |
Dec-21 | 734 |
Jan-22 | 765 |
Feb-22 | 675 |
Mar-22 | 795 |
Apr-22 | 922 |
May-22 | 753 |
Jun-22 | 588 |
Jul-22 | 550 |
Aug-22 | 509 |
Sep-22 | 434 |
Oct-22 | 556 |