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S6W-05838: Richard Leonard (Central Scotland)

Scottish Labour

Date lodged: 21 January 2022

To ask the Scottish Government over which period in 2019 the ticket sales data in ScotRail's consultation on ticket office closures relates to.

Answered by: Jenny Gilruth 4 February 2022

Abellio ScotRail advise they carried out analysis from ticket issue data for each of the current ScotRail ticket offices covering the seven-week period from 30 October to 17 December 2016 & 2019, regarded in the industry as the busiest period in the year.

It is important to note the data used for the review was from 2019 and represents a period not impacted by the Covid pandemic and the associated fall in customer numbers.