Current status: Answered by Humza Yousaf on 15 November 2021
To ask the Scottish Government how people who do not have access to online services can obtain their vaccine passport when the COVID status helpline is busy, meaning they are unable to speak to someone who can provide assistance.
People can show their COVID-19 vaccine status either via:
1. NHS Scotland COVID Status App via Google Play or the App Store;
2. Download a PDF of the vaccination status record via NHS Inform website; or
3. Request a paper copy of the vaccination status record by calling the Freephone COVID Status Helpline on 0800 196 8565.
People should allow plenty of time to access their certificate; and if using paper certificate allow at least 14 days for any letter to arrive.
If the helpline is busy then they may wish to call back at later.