The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 1202 contributions
Finance and Public Administration Committee [Draft]
Meeting date: 17 March 2026
Craig Hoy
Good morning. I want to delve a little deeper into the technical and emotional issues that have been raised, to try to make sure that there is no complacency or sense of overambition running through some of your answers.
Thank you for the invitation to the next committee. If I am on the committee in future, it would be interesting to visit you, because there is obviously the issue of perception and reality. The perception among some of my constituents about the office at Tweedbank is that it is still quite chaotic.
I want to give you an example of the experience that a constituent of mine, who is a former NHS nurse, had with the agency. She left a pension pot in place after she retired, until last summer, when she sought to access her pension. The mishaps, as she calls them, include a registered letter arriving but going missing, and phone calls with two separate staff members whose technical and English language capabilities, she thought, were insufficient to have the discussion. She said that there was an email trail with a named member of staff who then disappeared into the ether—people could not track that member of staff. The final straw, as she described it, was when her completed form with her choices never made it to Tweedbank, and she had to resubmit her form. That is one person’s experience and perception. Is that simply wrong?
Finance and Public Administration Committee [Draft]
Meeting date: 17 March 2026
Craig Hoy
There was a period when you had to throw the kitchen sink at it and you were bringing lots of people in. Is that an admission that, perhaps, in the past, not enough was done to bring in staff who fully understood the roles that they were going to be asked to take on?
Finance and Public Administration Committee [Draft]
Meeting date: 17 March 2026
Craig Hoy
I recognise that you welcome the section 22 report, but Stephen Boyle said:
“The SPPA needs to provide greater transparency”
on its progress and
“take action to address other issues regarding governance and transparency”.
Having reviewed your letter, is there still work that you need to do on governance and transparency? How quickly will you get to a point where you are allaying the concerns that the Auditor General has set out to us?
Finance and Public Administration Committee [Draft]
Meeting date: 17 March 2026
Craig Hoy
On the overambition, in the press release accompanying his report, the Auditor General said:
“I’m concerned about the SPPA’s capacity to deliver outstanding remedy statements by the extended timescales.”
However, in your letter to us, Dr Pathirana, you said:
“We remain on track to meet these timelines for completion.”
Why have you not been able so far to persuade the Auditor General that he should have confidence in your statement?
Finance and Public Administration Committee [Draft]
Meeting date: 17 March 2026
Craig Hoy
For clarity, are all calls dealt with in-house? No external call centres or third-party agencies are being used.
Finance and Public Administration Committee [Draft]
Meeting date: 17 March 2026
Craig Hoy
What training and on-boarding is taking place for the 100 new members of staff who have been brought in on temporary contracts to ensure that they have the proficiency to deal with the sorts of inquiries that they may be dealing with? Are they dealing with the simpler end of the spectrum?
Finance and Public Administration Committee [Draft]
Meeting date: 17 March 2026
Craig Hoy
Because you raised the point, I note that there has been, in the past, quite significant churn in the audit and risk committee. It is never particularly good to see that, because consistency is key in that kind of body. Are you pretty confident that you will not see similar churn in the future?
Finance and Public Administration Committee [Draft]
Meeting date: 10 March 2026
Craig Hoy
It sounds as though you are outsourcing the difficult decisions to them.
Finance and Public Administration Committee [Draft]
Meeting date: 10 March 2026
Craig Hoy
Obviously, the budget and spending review foretells a story where there will be a significant shift in resources away from health boards—and hospitals, more generally—and towards community-based initiatives. Do you as yet have an outline or a breakdown as to how those other health and social care services will be financed? What will the split or the emphasis be between primary care, social care and preventative services? Have you modelled that as of yet?
Finance and Public Administration Committee [Draft]
Meeting date: 10 March 2026
Craig Hoy
Through the private sector.