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In Person Survey

This privacy statement explains how we collect and use personal information as a data controller for the following process: undertaking in person visitor surveys.

Some of the language used in privacy notices can be specialised.  The Information Commissioner's website provides a useful introduction to key terms and concepts.


The purpose of the processing

The Scottish Parliament is carrying out these surveys in order to obtain feedback from visitors to the Festival of Politics (FoP) and the World Press Photo Exhibition (WPP) about their experience and opinion of the events and exhibition. This is to help improve services and future offerings relating to these activities

You are not required to complete the survey and you do not need to answer every question. We use the data received from the survey to create statistics which show only anonymised data. 

Categories of information processed

The survey does not ask for your name or contact information. It asks for opinions on your experience, your knowledge of the Parliament, your age, sex, your local authority area, your postcode, including special category data about ethnicity and disability status.

Since there is also an option to provide free text responses to some of the questions, we realise this might result in us capturing personal data. This is not data we are seeking or need and this privacy notice explains how we will remove it from what we store and use.

Special category data as defined by the UK General Data Protection Regulation.  Special category data applies to personal data revealing:

  • an individual’s race or ethnic origin
  • political or religious views
  • sex life or sexual orientation
  • trade union membership
  • physical or mental health
  • genetic or biometric data. 

Source of the information

Information is provided directly by individuals who choose to participate in the survey. 

Legal basis for data processing

Data protection law states that we must have a legal basis for handling your personal data.

As participation in the survey is voluntary, the legal basis for the processing of personal data is that it is carried out with the consent of the data subject in terms of Article 6 (1)(a) of the UK General Data Protection Regulation (UK GDPR) and (for special category data) explicit consent in terms of Article 9(1)(a) UK GDPR. The survey software program used by Jump Research will ask you to indicate your consent and explain your right to withdraw your consent.

If you are aged 16 or under, you will not be asked to complete the survey. Only visitors to the building who are resident in Scotland will be asked to complete the survey. 

Data sharing

This information is not shared with any other organisations or third parties.

The personal data is only shared internally with other departments within the Scottish Parliament where necessary.  

Retention of data

For the survey the information will held by Jump. Data is retained until the project is complete and the final output signed off, then securely erased, leaving only the anonymised aggregate data e.g. data tabulations. The project is due to be completed by March 2024, at which point the data will be deleted.  

Children and young people safeguarding and child protection

In line with the principles underlying the National Guidance for Child Protection in Scotland (2014), published by the Scottish Government, our staff may report a concern to the relevant authorities if they come across an issue during their work which causes them to think that a child may be at risk of abuse or harm. 

Your rights

Data protection legislation sets out the rights which individuals have in relation to personal data held about them by data controllers. Applicable rights are listed below.  You can exercise your data subject rights in particular circumstances depending on the purpose for which the data controller is processing the data and the legal basis upon which the processing takes place.  

The following rights may apply:

Access to your information

You have the right to request a copy of the personal information about you that we hold.

Request personal information about you that we hold 

Correcting your information

You have the right to ask us to correct the personal data we hold about you. We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Objecting to how we may use your information

You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. 

  • please note that the right to object to the processing of personal data does not apply where the data subject has consented to the processing, subject to the right to withdraw consent
  • the right to object to the processing of personal data for the purposes of a public interest task is restricted if there are legitimate grounds for the processing which override the interest of the data subject
  • the right of erasure and the right to object to processing of personal data do not apply where personal data is processed for the performance of a legal obligation. This will be considered on a case by case basis and depends on what personal data is involved and the risks further processing of that data could pose to you 

Deletion of your information

You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • we are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
  • you have validly objected to our use of your personal information – see Objecting to how we may use your information above
  • our use of your personal information is contrary to law or our other legal obligations
  • please note that the right allowing for deletion or erasure of personal data (right to be forgotten) does not apply in cases where personal data is processed for the purposes of the performance of a task carried out in the public interest
  • the right of erasure and the right to object to processing of personal data do not apply where personal data is processed for the performance of a legal obligation. This will be considered on a case by case basis and depends on what personal data is involved and the risks further processing of that data could pose to you 

Restricting how we may use your information

In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information, but you don't want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent to using your information

Where we use your personal information with your consent, you may withdraw that consent at any time and we will stop using your personal information for the purposes for which consent was given.

Please contact us in any of the ways set out below if you wish to exercise any of these rights.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website.  Paper copies of the privacy statement may also be obtained using the contact information below. 

This privacy statement was last updated on 4 August 2023. 

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner's Office online at: https://ico.org.uk/make-a-complaint.

Or by phone at: 0303 123 1113

Contact information and further advice

If you have any further questions about the way in which we process personal data, or about how to exercise your rights, please contact the Head of Information Governance at:
The Scottish Parliament
Edinburgh
EH99 1SP

Telephone: 0131 348 5281

(Calls are welcome through the Text Relay service or in British Sign Language through contactSCOTLAND-BSL.)

Email: [email protected]

Please contact us if you require information in another language or format

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