Question reference: S6W-26047
- Asked by: Richard Leonard, MSP for Central Scotland, Scottish Labour
- Date lodged: 8 March 2024 Registered interest
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Current status: Answered by Fiona Hyslop on 18 March 2024
Question
To ask the Scottish Government what improvements it is seeking from ScotRail as a result of it scoring one out of five for the (a) "station staff" and (b) "station ticket offices" service schedule in each Service Quality Inspection Regime (SQUIRE) inspection since March 2023.
Answer
As noted in S6W-26045 on 18 March 2024, the SQUIRe regime is one of the toughest performance regimes in the UK. It is an operational matter for ScotRail to investigate and rectify areas where performance has not met the standards expected by the Scottish Government. By doing so the overall scoring for ScotRail should improve.
The scoring shows that the SQUIRe regime is operating as expected by highlighting areas where ScotRail is not performing as expected and where improvement is required.
All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .