Question reference: S6W-24749
- Asked by: Katy Clark, MSP for West Scotland, Scottish Labour
- Date lodged: 25 January 2024
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Current status: Answered by Fiona Hyslop on 2 February 2024
Question
To ask the Scottish Government what its response is to the findings of the recent Transport Focus report, What makes for a clean and safe railway.
Answer
I refer the member to the answer to question S6W-24748 on 2 February 2024. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers .
Transport Scotland audits ScotRail under the Service Quality Inspection Regime (SQUIRe). The SQUIRe inspectors undertake sample inspections, including checking cleanliness of the trains and stations.
The SQUIRE regime is one of the toughest performance regimes in the UK with many of the target levels set at 90% or higher. ScotRail is required to address any issues identified during inspections as quickly as possible. This regime makes it possible for ScotRail to achieve one of the highest independent passenger satisfaction survey results amongst UK train operators.
We know that safety of passengers and staff alike is a number one priority for ScotRail.