Question reference: S6W-01586
- Asked by: Stephen Kerr, MSP for Central Scotland, Scottish Conservative and Unionist Party
- Date lodged: 22 July 2021
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Current status: Answered by Kate Forbes on 12 August 2021
Question
To ask the Scottish Government what the mandated minimum service standards are for Scottish Enterprise.
Answer
The Scottish Government’s expectations of Scottish Enterprise are set out in a framework document which expands on the agency’s responsibilities and statutory functions under the Enterprise and New Towns (Scotland) Act 1990.
Scottish Enterprise has service level agreements in place with partners which require it to respond to customer enquiries within 5 working days, with more than 90% of enquiries in a normal year receiving a response within 2 working days.
Although no specific standards are in place in relation to the provision of advisory and grant support services, Scottish Enterprise monitors this and seeks regular feedback from businesses accessing the services.