Question reference: S6W-08370
- Asked by: Rachael Hamilton, MSP for Ettrick, Roxburgh and Berwickshire, Scottish Conservative and Unionist Party
- Date lodged: 5 May 2022
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Current status: Answered by Mairi Gougeon on 13 May 2022
Question
To ask the Scottish Government how many Rural Payments and Services area offices are open for face-to-face appointments.
Answer
15 of the 16 Rural Payments and Inspections Division (RPID) Area Offices are currently open for face to face appointments. The exception is the Area Office based in Galashiels, which is currently closed due to building works. The RPID Area Offices have other customer support offers including phone calls, MS Teams calls, web chat or emails. Officials in Galashiels have also offered, in a very small number of specific of cases, to support the customer face to face in a location outwith the Galashiels Area Office.