Question reference: S6W-25764
- Asked by: Martin Whitfield, MSP for South Scotland, Scottish Labour
- Date lodged: 26 February 2024
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Current status: Answered by Natalie Don on 13 March 2024
Question
To ask the Scottish Government what measures are in place to address any delays in the processing of checks by Disclosure Scotland.
Answer
I have asked Gerard Hart, Chief Executive of Disclosure Scotland to respond. His response is as follows:
Disclosure Scotland regularly exceeds the Service Level Agreement to complete 90% of applications within 14 days. During 2022-2023 we completed 98% of applications within target and in 2023-2024 have so far delivered 95% within target. Disclosure Scotland monitors service delivery performance daily, while also utilising application volume forecasts and resource planning, to ensure that our Service Level Agreement is maintained.
As an Executive Agency of the Scottish Government, Disclosure Scotland presents its Annual Report and Accounts to Parliament each year. This includes information on performance.