Question reference: S6W-21961
- Asked by: Richard Leonard, MSP for Central Scotland, Scottish Labour
- Date lodged: 5 October 2023 Registered interest
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Current status: Answered by Fiona Hyslop on 23 October 2023
Question
To ask the Scottish Government whether (a) reduced and (b) extended opening hours are under consideration for any booking offices on the ScotRail network.
Answer
There are no plans to close any ScotRail booking offices, unlike plans from UK Government to close ticket offices operated by its train operators. The importance of staff being deployed appropriately across the network to enhance passenger safety and control of antisocial behaviour is clear.
It is important to consider how best to continue to offer services that support those customers who need staff assistance, while also taking into account the substantial increase in ticket purchases made across digital platforms.