Question reference: S6W-21960
- Asked by: Richard Leonard, MSP for Central Scotland, Scottish Labour
- Date lodged: 5 October 2023 Registered interest
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Current status: Answered by Fiona Hyslop on 23 October 2023
Question
To ask the Scottish Government what steps have been taken to increase station and booking office staffing levels, including filling all current vacancies, to meet any anticipated increase in passenger usage during the ScotRail peak fares removal pilot.
Answer
ScotRail officials advise that, independently from ScotRail Peak Fares Removal pilot, it is working to reduce the number of current vacancies by introducing a new recruitment method to advertise externally with more general adverts now being used rather than advertising for specific roles. This will enable ScotRail to recruit for various roles simultaneously to speed up the process of filling vacancies.
ScotRail has also secured additional external support to work alongside its internal recruitment team, which is now in place.