Question reference: S6W-19871
- Asked by: Paul O'Kane, MSP for West Scotland, Scottish Labour
- Date lodged: 10 July 2023
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Current status: Answered by Shirley-Anne Somerville on 28 July 2023
Question
To ask the Scottish Government what additional resources have been allocated to support people who experience digital exclusion (a) in general, (b) and who are disabled and (c) and who have poor mental health, to contact Social Security Scotland.
Answer
Social Security Scotland is committed to ensuring that the experience of applying for the benefits it administers is accessible and inclusive to support people who experience digital exclusion. In designing the social security system, Scottish Government worked closely with stakeholders, support groups and clients to ensure that the service we create works for the people who will use it, regardless of their geographical location, background or experience of the welfare system.
By design, all Social Security Scotland benefits are accessible through a variety of channels. In addition to the digital options on offer, clients can make contact by telephone or in writing to get support or information on Social Security Scotland benefits. Claims can be made on clerical forms and are available in braille and a variety of languages other than English on request, as are our information leaflets.
Specially trained Client Support Advisers based in each of the 32 Local Authority areas across Scotland, provide a local, accessible service to that area. Advisers can provide clients with face-to-face support to claim Social Security Scotland benefits, gather and provide supporting information, report change of circumstances or provide general benefit advice. Appointments can be arranged for clients in their home, in local outreach venues, or by video or telephone, ensuring that the service is as accessible as possible, at a time and place that meets clients' individual needs, especially for those that are digitally excluded.