Question reference: S6W-16608
- Asked by: Jeremy Balfour, MSP for Lothian, Scottish Conservative and Unionist Party
- Date lodged: 11 April 2023
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Current status: Answered by Shirley-Anne Somerville on 9 May 2023
Question
To ask the Scottish Government how it plans to ensure that all public bodies have clear processes to deal with any disputes with service users about whether a debt exists, or the amount of money owed.
Answer
Public bodies are autonomous bodies and each one has a clear framework which balances operational autonomy and accountability to the public. Any processes in relation to disputes with service users, including in relation to debt to that body, are between the service user and the body, with established dispute resolution processes in place. There are established rights of review and appeal in relation to Social Security Scotland and Council Tax liabilities.