Question reference: S6W-06609
- Asked by: Carol Mochan, MSP for South Scotland, Scottish Labour
- Date lodged: 15 February 2022
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Current status: Answered by Humza Yousaf on 4 March 2022
Question
To ask the Scottish Government how often it reviews the NHS 24 service to ensure that it is delivering effectively for patients.
Answer
The Scottish Government meet with NHS 24 on a regular basis to ensure that it delivers its functions in accordance with Ministers’ policies and priorities; to provide strategic leadership; to ensure financial stewardship; and to hold Chief Executives, senior management team and Board to account.
The Scottish Government review all monthly Board papers to keep appraised of Board business and also hold Annual and Mid-year review meetings with NHS 24. Due to the increasing pressures Covid-19 has had on the Service, regular sponsorship engagement has increased significantly with daily and weekly discussions now taking place with the Boards Chief Executive along with regular performance reporting from NHS 24 which allows us to maintain a focus on performance against their Key Performance Indicators (KPIs).