Question reference: S6W-02007
- Asked by: Sharon Dowey, MSP for South Scotland, Scottish Conservative and Unionist Party
- Date lodged: 29 July 2021
-
Current status: Answered by Maree Todd on 23 August 2021
Question
To ask the Scottish Government how many complaints regarding do-not-resuscitate orders (a) it and (b) NHS Scotland received in (i) 2019-20 and (ii) 2020-21.
Answer
Information relating to complaints associated with specific medical treatments such as CPR is not collected centrally.
If an individual wishes to raise a complaint about NHS treatment or care this should be addressed at a local level through the NHS Complaints Handling Procedure (CHP). The Patient Rights (Scotland) Act 2011 and supporting legislation, provides a specific right for people to make complaints, raise concerns, make comments and give feedback to NHS Boards. The Act also places a duty on NHS Boards to thoroughly investigate and respond to any concerns raised, to take improvement actions where appropriate and to share learning from the views they receive. Where an individual remains dissatisfied with the outcome of the CHP investigation, the Scottish Public Services Ombudsman (SPSO) is the second and final stage in the complaints process.