Question reference: S6W-05834
- Asked by: Richard Leonard, MSP for Central Scotland, Scottish Labour
- Date lodged: 21 January 2022 Registered interest
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Current status: Answered by Jenny Gilruth on 4 February 2022
Question
To ask the Scottish Government whether Abellio ScotRail has produced an Equality Impact Assessment regarding its proposals to reduce ticket office opening hours at a number of its stations.
Answer
ScotRail has commenced a Disability Impact Assessment (DIA) regarding the ticket office opening hours consultation, the DIA process will reflect all feedback received. The purpose of the public consultation is to enable passengers and stakeholders to provide specific feedback on how the proposals impact their journey compared to ScotRail’s current ticket office opening hours. It is worth highlighting Abellio ScotRail do not plan to reduce current staffing levels and have committed to improve staff visibility and customer assistance.
Following the completion of the ticket office consultation, a copy of the DIA document will be available directly from ScotRail.