Other complaints

The Scottish Parliamentary Corporate Body’s complaints handling procedures do not cover the following:

• complaints about MSPs
• complaints about the Scottish Ministers or government policy
• complaints about other organisations

However, if you have concerns about these issues, you may be able to use other procedures to make a complaint.

• Information on how to complain about an MSP is available at in the Code of Conduct for Members of the Scottish Parliament and the Guide to making complaints about Members of the Scottish Parliament.
• The Scottish Ministerial Code sets out the rules of behaviour for Scottish Government Ministers. For information on how to make a complaint about a breach of this code, contact the Scottish Government’s Central Enquiry Unit.
• If you have concerns about Scottish Government policies, you may wish to contact the Scottish Government or one of your MSPs. You can find out who your MSPs are and access their contact details by using the Find Your MSP search.
• If you wish to complain about another organisation such as a local council or the NHS, you can contact Public Information and staff will try to help you identify how to make your complaint.

More information on how we handle complaints is available in our guidance:

Complaints Handling Procedure (CHP) for the Scottish Parliamentary Corporate Body (SPCB) (601 KB pdf).