We value people and recognise that unless we have staff who are valued and supported to maintain their wellbeing, feel happy in and proud of our work and the way in which we do it, we will have failed 3 • We will ensure that our staff are properly trained, supported and developed to fulfil the requirements of their role and their career progression • We will make the best use of up to date and secure digital technology to support our work, enhance our users’ experience and safeguard our systems • We will operate highly efficient and effective complaints handling processes that deliver consistent, evidence-based responses: ensuring fair and trusted outcomes • We will engage meaningfully with our stakeholders to promote high standards in public life, listening to others view and working constructively to improve our systems and processes • We will ensure appropriate systems of governance, quality review frameworks and robust external accreditation are in place, providing assurance to the public and stakeholders that our objectives are being met.