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As I said, we have bought additional PPE, we are bringing additional stations online, we are buying additional equipment and we are continuing to evolve, including with training courses.
I can say for a fact that we are in almost day-to-day contact with ScotRail to consider incremental changes that we can make to improve trains, working with Transport Scotland.
That will enable the SLCC to obtain a practitioner’s contact details from the relevant professional organisation for certain purposes, where it considers it necessary to do so in relation to a complaint.
Are there any other departments with which there have been challenges and delays in getting information? At one stage, I had to contact the Ministry of Defence for some information as a result of the appointment.