The one to one, non-judgemental and trusted relationship that a professional mentor has with the customer challenges their attitudes and behaviours towards offending, improves engagement with statutory and non-statutory services, and contributes to reducing reoffending, safer communities, and less victims of crime. 2 I mpact of New Routes Mentoring • Since 2013, New Routes has supported over 5000 prison leavers • New Routes is available across all 32 Local Authorities in Scotland • New Routes is available to all short-term male prisoners across the Scottish Prison Service estate • New Routes has supported customers across Scotland to engage with over 500 national, local and community support agencies to assist our customers to progress with their self-identified needs • More than 500 New Routes customers have moved into Employment which is a rate of 10% on a programme which is not specifically employment focused.