It suggested various guiding principles in Health and Care Design and Delivery which would underpin service delivery in the future, namely that services should be:
Person-centred
Intelligence-led
Asset-optimised
Outcomes-focused
As well as this, it stated such services should be:
Desirable
Sustainable
Equitable
Affordable
The report concluded that, for this new approach to urgent care to be successful, multi-disciplinary teams (MDTs) must be effectively trained and supported, with the right conditions created in workspaces for people to be valued, to facilitate effective communication and to encourage continuous professional development.