Scotrail Alliance



In Session 4, the previous Infrastructure and Capital Investment Committee had representatives from Scotrail Alliance appear regularly in front of the committee. The Session 5 Rural Economy and Connectivity Committee will continue to receive written and oral updates from the Scotrail Alliance to be updated the Parliament on rail network and rail service issues.

A formal alliance between Abellio ScotRail and Network Rail designed to make the industry in Scotland more responsive to customers' needs. Both organisations remain separate companies, led by Scotland's Railways managing director Alex Hynes.

Network Rail runs, maintains and develops Britain's rail tracks, signalling, bridges, tunnels, level crossings and many key stations. Abellio ScotRail started operating on the Scotrail franchise on 1 April 2015. It provides passenger train services throughout Scotland with intercity, regional and suburban rail services across the Scottish national rail network.

Oral updates from Scotrail Alliance

On the 27 March 2019, the Committee took evidence from Scotrail Alliance following the Scottish Government issuing an official remedial order to Scotrail Alliance on its performance issues on 24 December 2018.

A further remedial order was issued on 8 February 2019 by the Scottish Government in relation to Scotrail's customer satisfaction. The Committee considered this during evidence on 4 September 2019.

Written correspondence from Scotrail Alliance

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