Question reference: S5W-25024
- Asked by: Alexander Burnett, MSP for Aberdeenshire West, Scottish Conservative and Unionist Party
- Date lodged: 29 August 2019 Registered interest
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Current status: Answered by Paul Wheelhouse on 20 September 2019
Question
To ask the Scottish Government what support it can offer or is offering to former consumers of Our Power, who are reportedly facing ongoing issues regarding their energy supply.
Answer
Our Power went into administration in January 2019 with their customers transferred to Utilita Energy. When an energy supplier goes out of business, the GB energy regulator Ofgem uses a competitive process called the Supplier of Last Resort (SOLR) to select a new supplier that it thinks can provide the best deal for consumers. While responsibility for SOLR rests with Ofgem, the Scottish Government would be happy to raise any consumer concerns with them.
The Scottish Government is committed to ensuring that all energy consumers, including the most vulnerable, can access the advice and support they need. Any consumer who is facing difficulty with their energy supply can get help and support from Citizens Advice who can refer case to the Extra Help Unit if needed. The consumer helpline can be contacted on 03454 04 05 06.