Question reference: S6W-11252
- Asked by: Jackie Baillie, MSP for Dumbarton, Scottish Labour
- Date lodged: 30 September 2022
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Current status: Answered by Humza Yousaf on 27 October 2022
Question
To ask the Scottish Government what action it has taken to work with (a) NHS boards and (b) health and social care partnerships to improve vaccination appointment processes.
Answer
Throughout the pandemic we have refined the COVID-19 and flu appointment scheduling system, working directly with Health Boards and Health and Social Care Partnerships to incorporate their feedback and improve processes.
We have increased the number of training sessions with scheduling staff, developed comprehensive online guidance that can be referred to at any time and we continue to work closely with Boards and Health and Social Care Partnerships where specific issues arise. A dedicated review process is in place for this and any learning is then disseminated to other Boards as required.