Chamber and committees

The Never Use Alone phone line is a number that an individual can call when they are about to use drugs alone. The staff will ask for some basic information before the person uses, including: what you want to be called; the number you are calling from, so the operator can call back if cut-off; an exact location and how emergency service could gain access; and what substance the individual is about to take. If that individual stops responding after they have taken the substance, the operator will notify emergency services of the location and possible overdose, so a medical professional can get to them as quickly as possible.

Additional information provided through the service includes: details about local drug services, including injecting equipment provision and information about accessing same-day prescribing; information about postal naloxone (provided through Scottish Families Affected by Drugs and Alcohol); and other support services such as mental health and housing. All callers are treated with respect and in a non-judgmental way.

The dedicated WAWY service co-ordinator has also conducted awareness raising, information and harm reduction sessions with a range of Alcohol and Drug Partnership services, prevention and overdose response teams, residential treatment services, homelessness services, needle exchanges and recovery cafes. These have taken place all across Glasgow, Paisley and the Ayrshires.