Question ref. S6W-08649
Asked by: Liam Kerr, North East Scotland, Scottish Conservative and Unionist Party
Date lodged: 24 May 2022
To ask the Scottish Government how many complaints from (a) passengers and (b) staff were received by ScotRail services between 1 and 30 April 2022, broken down by the reason for the complaint.
Current status: Answered by Jenny Gilruth on 23 June 2022
The number of passenger complaints received by ScotRail, through their official complaints process, is set out on the following table for the period 1 and 30 April 2022. The complaints may involve accidents that occurred before 1 April 2022.
The average recorded number of complaints per period for previous years is as follows:-
2019-2020 - 1,664 complaints
2018-2019 - 2,064 complaints
The figure of 1,144 complaints for April 2022 is lower than the above period averages.
ScotRail do not record staff complaints and therefore the information is not available.
Period 1 2022-23
Policy And Product
Train Service Performance
Ticket Buying Facilities
Safety & Security