Question reference: S6W-06268
- Asked by: Martin Whitfield, MSP for South Scotland, Scottish Labour
- Date lodged: 4 February 2022
-
Current status: Answered by Jenny Gilruth on 3 March 2022
Question
To ask the Scottish Government whether young people who have received an email confirmation that they will receive a travel card for free bus travel, but have not received it, are able to claim back their bus travel costs between 1 February 2022 and the date on which they received their card, and if this is the case, what the process is for them to do so.
Answer
To access the scheme, all those aged 5-21 must be carrying a new card. A valid card must be presented to obtain free travel. Until a valid card is received applicants are required to pay the fare of any journeys required. Transport Scotland will not provide refunds for journeys made without a valid card.