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Chamber and committees

Question ref. S6W-01825
Asked by: Rhoda Grant, Highlands and Islands, Scottish Labour
Date lodged: 26 July 2021

Question

To ask the Scottish Government whether CalMac is responsible for reimbursing members of the public for accommodation costs lost as a result of cancelled ferry services on the CalMac network, and, if not, what its position is on who is responsible for reimbursing such costs.

Current status: Answered by Graeme Dey on 22 August 2021


Answer

In accordance with CalMac Ferries Limited (CFL) terms and conditions, and Passengers' Rights Regulations, concerning the rights of passengers when travelling by sea and inland waterway, the operator does not have liability to reimburse passengers for unused accommodation as a result of cancelled ferry services. However, if a sailing is cancelled or delayed due to reasons within the operator’s control, and passengers require to pay for overnight accommodation, the operator will reimburse these costs in line with Passenger Rights regulations.

In circumstances where passengers have paid for accommodation that was unused due to ferry cancellations, they are advised to reclaim these costs through their travel insurance.

A guide to Sailing Disruption and Passenger Rights Claims can be found on CFL’s website at the following link: https://www.calmac.co.uk/travelling-with-calmac/help-for-passengers/passenger-rights .