Question reference: S6W-01354
- Asked by: Liam Kerr, MSP for North East Scotland, Scottish Conservative and Unionist Party
- Date lodged: 14 July 2021
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Current status: Answered by Tom Arthur on 3 August 2021
Question
To ask the Scottish Government what analysis it has carried out of how the introduction of allowing consumers the right to repair or replacement under section 23 of the Consumer Rights Act 2015 might impact on businesses in Scotland.
Answer
While the regulation of consumer protection is reserved to the UK Government, the Scottish Government supports this right for consumers in relation to faulty goods. It provides clarity to businesses about their obligations to their consumers and helps businesses to ensure that any complaints are handled quickly and easily. The UK Government published an Impact Assessment in January 2014 which estimated the net annual cost to UK businesses at £2.78m. No separate impact assessment was carried out for Scotland.