Question reference: S5W-36004
- Asked by: Tom Mason, MSP for North East Scotland, Scottish Conservative and Unionist Party
- Date lodged: 11 March 2021
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Current status: Answered by Michael Matheson on 23 March 2021
Question
To ask the Scottish Government (a) how much compensation ScotRail awarded to passengers and (b) how much estimated unclaimed compensation there was in each four-week period in (i) 2019-20 and (ii) 2020-21.
Answer
ScotRail is required through the Franchise Agreement to provide a delay-repay scheme to passengers, which offers compensation when their journey is delayed by more than 30 minutes.
The Delay Repay scheme operates on a railway period reporting basis from April to March.
The following tables summarise a) the actual compensation ScotRail awarded to passengers in each four-week period for (i) 2019-2020 and (ii) 2020-2021:-
Reporting Period | 2019-2020 | Reporting Period | 2020-2021 | |
1 | £91,429 | 1 | £2,223 | |
2 | £73,876 | 2 | £883 | |
3 | £72,288 | 3 | £765 | |
4 | £86,506 | 4 | £3,834 | |
5 | £98,904 | 5 | £15,861 | |
6 | £133,842 | 6 | £16,983 | |
7 | £91,281 | 7 | £10,114 | |
8 | £91,614 | 8 | £9,500 | |
9 | £85,064 | 9 | £6,016 | |
10 | £80,167 | 10 | £5,846 | |
11 | £66,172 | 11 | £5,749 | |
12 | £91,145 | 12 | £9,705 | |
13 | £67,690 | 13 | £0 | |
Total | £1,129,976 | Total | £87,480 |
Concerning part (b) an estimate figure for unclaimed delay repay is not something that is held by Transport Scotland or ScotRail.