Current status: Answered by Mairi McAllan on 3 March 2026
To ask the Scottish Government whether it will provide an update on the work being carried out to simplify the application process of the Home Energy Scotland Grant and Loan Scheme, in light of its commitment in its 2025-26 Programme for Government.
The wide range of improvements delivered for the Home Energy Scotland (HES) Grant and Loan scheme include introduction of a digital customer claim verification process, simplified documentation requirements, language and layout updates to the application portal, as well as improved guidance and named caseworker support for applicants. We have also developed guidance tailored for installers.
These changes have improved the customer journey, with customer satisfaction scores rising to consistently above 90%. I attended a roundtable with installers and manufacturers in the clean heat sector at the Energy Training Academy in February to gather further feedback, and we remain committed to making further improvements.