Current status: Answered by Mairi McAllan on 2 March 2026
To ask the Scottish Government which resources it plans to provide to consumers on existing heat networks in order to ensure that they are aware of their rights.
Heat network consumer advice is provided by Advice Direct Scotland, funded by Consumer Scotland.
Following the GB wide authorisations which came into force on 27 January 2026 and included consumer protections, Consumer Scotland, Advice Direct Scotland, and Citizen’s Advice Extra Help Unit will advocate for Scottish consumers and escalate key issues. Consumer Scotland are creating content to raise awareness of this with Scottish consumers.
Heat network consumers are able to access direct support through Advice Direct Scotland either via Energy Advice | Energy Advice | energyadvice.scot or through the helpline (0808 196 8660).