Current status: Answered by Mairi McAllan on 10 February 2026
To ask the Scottish Government whether it operates a compensation scheme for people whose properties have been subject to damage, defects or faulty installations as a result of works carried out under the ECO4 scheme for energy-efficiency upgrades and, if not, what routes of compensation are available.
The Energy Company Obligation (ECO4) is not a Scottish Government scheme. The Scottish Government does not operate a general scheme providing remediation or compensation for damage caused to people’s homes by third parties.
Property owners should first raise any concerns with the installer and ask them to make good any defects, faults or damage. If they are not satisfied with the installer’s response, they can raise this with TrustMark. TrustMark is the UK Government’s trusted trader scheme and members must agree to participate in their complaints process.
All Energy Company Obligation (ECO4) and Great British Insulation Scheme (GBIS) installers were required to be registered with TrustMark and part of industry based certification schemes. This was a requirement of eligibility for ECO4 or GBIS finance.
Consumer protection, product and business regulation are reserved matters. The UK Government has published advice for property owners about their key rights and protections under consumer law. Buying green heating and insulation products: consumer guide - GOV.UK
Home owners can contact their local Trading Standards Office or Citizens Advice Bureau for more advice about their rights, compensation and next steps if needed.