Current status: Answered by Alasdair Allan on 12 June 2025
To ask the Scottish Government what performance reporting information it holds regarding the Home Energy Scotland service, specifically in relation to the transparency and accessibility of the customer journey for individual applications for grants and loans, and what opportunities are available for the public to review or track any such journeys.
The application, claim and repayment processes for the Home Energy Scotland (HES) Grant and Loan Scheme are currently administered by Energy Saving Trust (EST) via a competitively tendered contract. EST report their performance to the Scottish Government monthly against set Key Performance Indicators, which is monitored closely.
The Scottish Government is working to collate new data which will provide more detailed analysis of average application and claim processing timescales to assess the impact of recent and future streamlining improvements. This will be published in the longer term once it has been assured for accuracy.
Applicants to the scheme are able to track their journey and progress at any point through the application and claims portal.