Current status: Answered by Gillian Martin on 8 May 2025
To ask the Scottish Government how Scottish Water measures the performance of the private contractors that it engages to provide services.
As this is an operational matter for Scottish Water, and the Scottish Government does not hold the information, I have asked them to respond. Their reply is as follows:
Scottish Water measures the performance of its partner organisations through a structured framework that ensures alignment with its standards for safety, health and wellbeing, cost management, efficiency, and service excellence. Executive Director led Strategic Boards, and Senior Manager led Operational Boards are in place to review performance, and set direction for future strategic improvements.