Current status: Answered by Alasdair Allan on 28 February 2025
To ask the Scottish Government how it will speed up the processing of Home Energy Scotland grants for heat pumps.
Since January 2024, Energy Saving Trust (EST) as the scheme administrators have processed 97% of applications and 98% of payments across grant and loan schemes within the required 10 working days from receipt of complete documentation.
Outwith this timeframe is the length of time taken to access bespoke advice from Home Energy Scotland or for applicants to provide all required documentation for an application or claim submission. This stage is where the majority of delays occur, and officials have worked with EST to reduce the occurrence of these, where any elements are within EST’s control. This includes implementing a new application and claim system, which delivers significant improvements to the process, including the submission of documents and claims directly to the portal.
In line with feedback from stakeholders, including applicants and installers, the Scottish Government recognises the need for continuous improvement in funding administration, and is considering future developments, whilst balancing the need for consumer protection and counter fraud measures.