Current status: Answered by Fiona Hyslop on 27 February 2025
To ask the Scottish Government how the current proposals from ScotRail, regarding a reduction of booking office opening hours in stations, address the preference of women and girls, highlighted in the recent Transport Scotland qualitative research, for an increase in a visible staff presence in the evenings and at weekends when using public transport, in light of reported concerns that the proposals would lead to a significant decrease in stations with facilities open in the evenings.
Following a conclusion of proposals mentioned by the Member, ScotRail stations will continue to offer access to station facilities as they do at present.
Staff will be more visible either on station platforms or on train to meet passenger aspiration of a more visible staff presence. There will be no job losses which means that staff no longer scheduled to be in the ticket office will be providing a more direct assistance to passengers on the network. Further information can also be found in S6W-34292 on 27 February 2025.
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