Current status: Answered by Neil Gray on 20 January 2025
To ask the Scottish Government what its response is to reports that In Practice Systems Ltd, which is reported to be the main software supplier for GP practices in Scotland, has voluntarily entered administration, and what action is being taken to mitigate any impact to GP service delivery.
The Scottish Government are liaising with NHS National Services Scotland, as the contract holder, and are a member of their GPIT Incident Management Team which has specifically been established to lead on this matter. Through this, NSS are in regular contact with the Administrator. Assurances are continually sought from the Administrators on their plans to ensure continued performance and delivery of the Managed Services to NHS Scotland for the foreseeable whilst the administrators actively seek a buyer for In Practice Systems Ltd.
In the meantime, there remains no impact on GP service delivery and existing operational governance around Service levels is very much still in place. GP practices are advised to utilise the service and raise any queries through their usual health board escalation routes.