Current status: Answered by Richard Lochhead on 9 November 2022
To ask the Scottish Government how it plans to increase the accessibility of the Partnership Action for Continuing Employment webinars, in light of reports from the client experience survey that just one fifth of clients accessed the webinars.
PACE support is usually delivered face to face, often in an employer’s premises, in addition to support which is available through the PACE Helpline and through online resources. PACE webinars and pre-recorded content were a newly introduced service in 2021 to enhance online resources in response to restrictions on face to face support due to the pandemic and to enable PACE support to continue to be provided to individuals affected by redundancy. Clients who had engaged with these new services reported very high levels of satisfaction. However as reported in the PACE Client Experience Survey 2022, https://www.gov.scot/collections/partnership-action-for-continuing-employment-pace/ , approximately half of clients surveyed would prefer face-to-face service delivery (45% to 64% for each service).
Webinars are promoted in PACE materials and are available to book through My World of Work at https://careers.myworldofwork.co.uk/career-advice/facing-redundancy/pace-webinars#/ . PACE Advisers promote the webinars and a promotional toolkit has also been produced and issued to key partners including DWP to enable information to be provided to relevant customers. Details of webinars are regularly promoted through SDS social media channels and feature as events during specific weeks, for example during Challenge Poverty Week (3-9 October) and during Scottish Careers Week (7-11 November). We will continue to promote the webinar programme widely as an additional PACE service for those clients who prefer to access support digitally.