Current status: Answered by Jenny Gilruth on 21 October 2022
To ask the Scottish Government how many complaints it has received about electric vehicle charging points not being (a) operational, (b) accessible or (c) for other reasons in (i) 2021 and (ii) 2022 across the ChargePlace Scotland network, broken down by local authority area.
The Scottish Government have invested over £50 million in ChargePlace Scotland, Scotland’s public charging network, which now has more than 2300 publicly available charge points, over 63 thousand member registrations and over 1,770,000 successful charge sessions recorded in the last 12 months.
Responsibility for repair of charge points lies with the host (also known as the ‘owner’) who procured and installed the charge point. The role of CPS is to advise hosts of faults as they arise.
Most faults on the network are transient and in the majority of cases require no physical intervention. This means that a high proportion are closed down swiftly and effectively. Overall reliability across the CPS network is typically very good and on average 95% - 97% of charge points are operational each day.
The subject of correspondence cases varies. These are not recorded or categorised by reason or by local authority area. Each piece of correspondence is dealt with on its own merit, given careful consideration with appropriate actions taken at the time of responding.
In 2021 we received 124 pieces of correspondence relating to ChargePlace Scotland and 80 in 2022.